Who can buy and sell assets on CARASA?
The general public can log on to CARASA and freely surf the
site. In order to make a purchase, you need to register and place a bid, online
or directly at an event. If you would like CARASA to auction your assets, you
will need to send all the related information by e-mail to contacto@salvacentrum.com,
by fax to 5202-3429 or call us toll-free in Mexico:
01 800 557 0942.
How can I place a bid via the internet?
Internet bids are accepted up to 24 hours before auction
day.
1.-Register as a buyer on our web page.
2.-Read the terms of the auction in which you wish to take
part.
3.-Choose the asset or assets that interest you, making note
of the maximum amount you would be willing to pay for each of them.
4.-To make a valid bid you must make a guarantee deposit in
the amount shown in the Auction Terms and Conditions to our bank account No.
001 36507662 at BBVA- Bancomer, payable to Carasa S.A. de C.V.
5.-Print out the response letter from the site and fax it
together with the deposit slip to 5202-3429 or toll-free in
Mexico to 01 800 557 0942 (attn. “area comercial”).
6.-CARASA will advise by e-mail of the facts and validity of
your bid so you can take part in the auction.
7.-On auction day, CARASA staff will place your bid in your
absence.
8.-If you win the item, you will be advised on the day of
the event by e-mail or telephone.
It is important that you give us complete data to enable us
to reach you.
How do I place an offer at auction?
You should arrive at the auction shortly before the
scheduled time, register with your I.D. and guarantee deposit (cashier’s check
or certified check); you will then receive a receipt and a paddle, which you
must raise each time you wish to place a bid.
May I make an offer under the reserve price?
The minimum price the vendor is prepared to accept for an asset
is specified as the “reserve price”; this means you cannot bid below that
price.
How do I know if I won the auction or not?
If you participate by e-mail, CARASA will advise you by
e-mail of the result when the auction closes. The e-mail will give you details
on how to pay for the item and the place and time for delivery; otherwise, if
you attend the auction, the auctioneer will let you know if your bid is the
winner.
How do I pay for the item I purchased?
When you registered, you submitted a guarantee deposit,
which is taken as initial payment and there is a time period set by the vendor
for you to pay the balance at the bank.
How do I know the amount of the guarantee deposit and the
deadline for paying for the item I purchased?
For every auction, there is a document detailing the terms
and conditions of participation which indicates the deadlines, the amount of
the guarantee deposit and how many lots the deposit covers.
Who pays the shipping charges?
Charges arising from transfers of an asset purchased at
auction are the buyer’s responsibility.
What happens if a buyer wants to back out of his bid?
The guarantee deposit is not reimbursed, and a record is
kept which will be taken into consideration in future; for this reason,
possible buyers are asked to carefully consider any bids before placing them.
Who has access to my registration data?
CARASA member registration data is strictly confidential, in
keeping with the company’s Privacy Policy. If you have any questions or
concerns about this matter, please contact us at our Customer Service line, at
5202-3429, 5202-3549 or toll-free in
Mexico
at 01 800 557 0942.
Do I need permanent internet access?
Permanent internet access is not required. If you wish to
conduct your purchases offline, you may do so through our Customer Service
line, at 5202-3429, 5202-3549 or toll-free in
Mexico
at 01 800 557 0942, and we will you posted on how your bids are progressing.
If I don't win, how is my guarantee deposit reimbursed?
If you bid over the internet, a bank transfer will be made
to the account you gave in the response letter; if you are physically present
at the event, your cash or check will be returned to you when you leave.
How can verify if a buyer or seller is serious?
Through its registration process, CARASA makes its best
effort to ensure the truthfulness and seriousness of all the registered
members; however, CARASA does not accept liability for the conduct of its
members, as stipulated in the Rules and Conditions of the site.
How can I edit my registration data?
To change or modify your data on CARASA, please login using
your current codes. Once you have made your changes, you will receive
confirmation by e-mail.
I forgot my password
To recover your password, you only need to enter the e-mail
address under which you subscribed. Your password will be sent to that address.
If you cannot remember the e-mail address or if you need additional
information, do not hesitate to contact us through our Customer Service line,
at 5202-3429, 5202-3549 or toll-free in
Mexico
at 01 800 557 0942.
